✦ RETURNS
We accept returns on all eligible items within 14 days of delivery.
To qualify:
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Items must be unused, unworn, and in original packaging with all tags attached.
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Due to hygiene reasons, swimwear, lingerie, and jewelry are not eligible for return.
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You are responsible for the return shipping cost unless the item arrived damaged or incorrect.
Once your return is approved and received, we will issue a refund to your original payment method. Please allow up to 10 business days for processing.
Duties and taxes are non-refundable and remain the customer's responsibility.
To start a return, please contact our customer care team at info@beluxedesignerstore.com with your order number and reason for return.
✦ SHIPPING
At BÉLUXE, we offer Free Worldwide Shipping – always.
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Processing Time: 3–5 business days.
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Delivery Time: 2–5 business days via express international shipping
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Tracking: A tracking number will be provided as soon as your order is dispatched.
Please note: Shipping times may vary slightly due to high demand or customs clearance delays. All items are shipped from our global suppliers and may arrive in separate packages.
✦ INTERNATIONAL DUTIES & TAXES
All international orders may be subject to customs duties or import taxes upon arrival, depending on your country's regulations. These charges are not included in your order total and remain the responsibility of the recipient.
✦ DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please email us at info@beluxedesignerstore.com within 48 hours of delivery with clear photos of the product and packaging. We will prioritize your replacement or refund.
✦ QUESTIONS?
Contact us anytime at info@beluxedesignerstore.com. Our concierge team is happy to assist.